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At the bottom, I have attached a plain text copy that is good for printing or ATS. 😉

I’ve been leading teams in the business technology space for 15 years, everything from small high performance teams of senior talent, to larger groups of floor workers in a flatter hierarchy.

I’m a self-taught techie that worked my way up from repairing and maintaining PCs to systems admin, then team leader, and finally jumping on management track.

As a manager, I went from glorified schedule maker — to middle management. Here I pivoted to Operations and by the time I made it to Sr Operations Manager, I had a business diploma and experience working with Finance, Sales, and Marketing departments. I am grateful to my employers for all learning they sponsored.

As Senior Operations Manager, I managed the Managed Services Provider (MSP) department, Which I helped build from scratch. MSP was the 2nd biggest revenue generator and my team and I made the company a lot of money.

After, I started my own company with two partners, and I handled Operations and Marketing, while they handled legal, accounting, and capital asset management. (A lawyer and an accountant make great partners for a startup 😎). My Job was was strategy and operations:

• Strategy — identify our competitive advantages, target markets, our strengths and weaknesses, and what our pricing and product strategies would be.

• Operations high level — turning the plans into executables by identifying objectives, metrics, and creating processes, then monitoring and reporting on trends, and forecasting for internal budgets.

• Operations day to day — Inventory and procurement (CCC cycle, DIO, DSO), supply chain management, vendor relations, reporting, and service delivery.

  Remember
  

  I know it sounds like a lot, and it really was, but it was also a small business. That being said, we had to wear every hat imaginable, and dive into all aspects of business — because it was just us.

  Then, in 2023, our major partner in Mexico made an offer to buy us out. After the three of us assessed our life goals, new families, and changing plans, we decided to accept the offer and fund our new, independent journeys.

  I’m really happy to say we all still have a great relationship, even with our Mexican (ex)partner. Now I’m here trying to figure out what’s next.

Education

• MBA (in progress),

• Post Grad cert Business Admin,

• BTech - Information Systems Management

  Experience

• 3 years Marketing

• 5 years Senior Management

• 7 years Operations

• 15 years Leading Teams

• 25 years in Business Technology

Operations

Identify our competitive advantages, target markets, our strengths and weaknesses, and what our pricing and product strategies would be.

Operations high level — turning the plans into executables by identifying objectives, metrics, and creating processes, then monitoring and reporting on trends, and forecasting for internal budgets.

Operations day to day — Inventory and procurement (CCC cycle, DIO, DSO), supply chain management, vendor relations, reporting, and service delivery.

Management

More than 15 years of leadership experience. Experience leading small high-performance teams and larger operational groups.

I can prioritize tasks, make critical decisions, understand needs and motivations, and help people work together.

Project Management and Facilitation skills

with experience working with executive management help identify stakeholders, requirements, risks, and goals.

Managed large-scale three-year project to develop subscription service offerings to complement existing support services. This included managing 8 senior leaders from 5

I can help create a plan, execute it, monitor it, and report the results.

Business analysis and analytics

Stakeholders. Internal/external, needs, requirements.

Every change or decision has it promoters and detractors, and I can help resolve issues and reach compromises to move forward.

Two partners and I created a white label, hosting service for Latin American families migrating to Victoria and Vancouver. We then marketed it towards international homestay companies in Mexico.

Our business provided a seamless experience for students, and only one invoice for parents, who paid the school, which provided our clients with a competitive edge in a saturated market.

We provided various services including:

• transportation
• accommodation
• job placement
• small business consulting (in Spanish)
• Bookkeeping
• Support network of families and friends

By partnering with Homestay services, English language schools, and property management companies, we didn’t have to wait and build a client base, and we were able to get a first mover advantage here on the island. This created an opportunity to pitch, and land, a major partner in Mexico.

After 6 years, we accepted an offer in 2024 from that same partner. Happy days for all parties 🎉😄

Members of my team filled 5 of 9 new leadership positions during my time with the company. I was asked to help train other teams, in leadership and accountability, across departments.

I was trusted to lead the development strategy of a new Managed Services department to enter the SMB subscription service market.

• As a Leader: Led the team that developed new services that accounted for 45% of all net new clients acquired from 2017-2019. We created the SOPs, set the prices, forecasted costs/benefits, set metrics and KPIs, and worked with marketing to create a deployment strategy.

• As a Project Manager: Managed large-scale three-year project to develop subscription service offerings to complement existing support services. This included managing 8 senior leaders from 5 different departments, and tactfully handling all the drama that comes with it.

I never half-ass, I whole ass.